On February 1, 2017, Charter was sued by the Attorney General of New York for failing to make its advertised internet speeds available to customers in areas purchased by Charter by purchasing Time Warner Cable. [94] [95] The Company has agreed to a transaction of $174.2 million, which includes both REFUNDs of US$75 to affected subscribers (with an additional US$75 for those who have rented defective modem equipment for at least 24 months) and free subscriptions for services such as HBO (3 months) or Showtime (6 months) for all subscribers with an Internet and TELEVISION plan. [96] In the So done with spectrum. How many times do I no longer need to have my internet there? I`m on my last straw and I`m about to change… On April 28, 2014, Comcast and Charter announced that if Comcast`s merger with Time Warner Cable were successful, Charter would support 1.4 million Comcast/Time Warner Cable customers, bringing charter to 30 million subscribers and making Charter the second largest cable operator in the country. [36] In addition to the 1.4 million subscribers sold, Comcast has also agreed to exchange 1.6 million subscribers by charter in a tax-equitable exchange, with the goal of improving the geographic distribution of the two companies. In a third part of the agreement, Comcast would relocate 2.5 million subscribers to a new listed company in which Charter held a 33% stake – with the possibility of owning the entire company – and former Time Warner Cable shareholders accounted for 67%. [37] STAY AWAY…. the worst Internet service. Worst customer service.

It is all automated with a bit of s!lly computerized voice and you have to wait more than an hour to talk to a person, if it ever happens!!!! And then they keep playing in front of the pillow with your call. You don`t understand if you say you need a change of address, instead you have two invoices on your doorstep each month. At any moment, they will turn off your Internet connection and the explanation that everyone gives is «it`s not my department»…. Before that spectrum happened TWC was good, but it is nothing but pathetic now. PLEASE STAY AWAY…… I don`t know if TWC was the bottom of the hill, but since «spectrum» came into being, it`s definitely gone down. Now I can`t even use the digital features of my TV without one of its «set-top-box» POS. With what seems to be like everyone else on this evaluation topic, all my experience of time/spectrum alarms was the worst I`ve addressed, and I mean compared to any case I`ve had to handle completely.

You act as if you need it more than you need, which is true in a sense, but it is «us,» the customers who grow their business and, honestly, this business should be valued at the lowest. I suddenly raised my price a pretty drastic amount per month without sign or warning, but the minute they have this «great» promotion they want to spam your phone, email, and even mailbox all day. When I call to ask for this price increase, they act like I know it would happen when I signed up… I also had my WiFi constantly cut off and permanently at one point, and it took almost a whole week for every person on duty to get out of there, but I saw a lot of service trucks in my neighborhood at other people`s nearby homes… Finally, I went to my services with them and the router I had rented from them, I have to pay to take them COME OUT and if I choose or I have to take it to a shipping center myself… So I can start a service with them, pay them to come and install my WiFi with extra charges to be installed for the router, then I pay more per month to rent the router, so they want you to come to PAY THEM and get it back when there`s everything said and done? This small fee should have been included in the «rental fees.»